Question 1

Setting up a gift album for a gift frame

Accepted Answer

You can set up a gift album before or after purchasing the gift frame. Setting up gift albums can only be done through our mobile app. ​​ NOTE: When setting up a gift album, our system will automatically generate a Nixplay account linked to the email address provided for the gift recipient. How it works  Log in to the mobile app and select ‘Frames’ in the bottom menu  Tap on the + button and choose 'A frame as a gift'   Step 1. Add the Recipient's Details Enter the recipient's name or how they should be addressed (e.g., Grandma).  Note: The recipient's name can only contain letters, numbers, and the characters '-' and '_'. Other special characters are not allowed.  Enter the recipient's email address, which will be used for them to redeem the gift contents you've prepared. Rest assured, no emails will be sent to the recipient to avoid spoiling the surprise!  Note: You can change the email as long as the recipient hasn’t redeemed the gift content. Once redeemed, you won't be able to change the email. ​​ Set the recipient frame’s timezone. You can modify this later on the frame or the app.  Select who you're setting the gift up for, or specify 'Other' if needed  Choose the occasion for the gift, or specify 'Other' if necessary  Step 2. ​​Add a Greeting Message (optional)In the greeting message, include a special message for the recipient and attach a photo or video NOTE: For first-time users, tapping the “Add a photo or video” button will prompt a permission popup. Select the “Allow all access” option to grant permission to view and upload photos and videos to Nixplay.  After selecting a photo or video, tap “Save and preview,” then tap “Next” on the preview screen to proceed Step 3. Add Photos and Videos ​​(optional)Next, add a set of photos or videos to be displayed on the frame for the recipient. After selecting your media, tap the “Add” button  Optionally caption or edit your media or proceed to upload by tapping the arrow   Step 4. ​​Invite Others to Contribute ​​(optional) Invite family and friends to add additional greeting messages, photos, and videos. Use the “Skip” button if not interested.  Invite others by entering their email addresses and tapping “Invite.” They'll receive an email invitation to join the gift setup (up to 10 people).  ​​Note: Contributors without a Nixplay account must set up an account to accept the invite and share photos. ​​ Once invitations are completed, tap “Next” at the bottom of the screen to proceed.  Tap “Finish” to complete the setup process. Congratulations! You've completed setting up the gift album for your gift frame. You will automatically receive an email with the gift code / email combination that the recipient will need when setting up their gift frame. They will be prompted to enter it on their frame's screen once it has been turned on and connected to their wifi signal.  You can set up a reminder for yourself in the app, to forward this combination to the recipient on a specific date in the future or, if you wish you can share it with them immediately by tapping “Share Now.” Of course doing this may spoil the surprise element!

Question 2

I have redeemed the gift content with the gift code during the frame setup, am I able to add additional content myself to the frame?

Accepted Answer

I have redeemed the gift content with the gift code during the frame setup, am I able to add additional content myself to the frame?1. Use the email that was given to you as part of the gift code on the username/email field, and use the gift code on the password field.Keep in mind that the gift code is case sensitive and has a format of always 3 letters followed by 5 numbers. 2. We strongly suggest you to immediately update your password if you are still using the gift code as your login password as it is going to be more secure for you.

Question 3

Which frames support preloading gift content?

Accepted Answer

Which frames support preloading gift content?Smart 8Smart 10 seriesSmart 13Smart 15Touch 08 seriesTouch 10 seriesTouch 10 ClassicUltra series

Question 4

How do I redeem the gift content with the gift code on the frame during setup?

Accepted Answer

How do I redeem the gift content with the gift code on the frame during setup?The gift code can only be successfully redeemed once.You will need an internet connection to redeem your gift content. 1. Select a language you wish to use. 2. Select the Wi-Fi and enter the password. 3. Once you have connected to your Wi-Fi, you will see a Get Started screen. Select the “I have received a gift code“ option.If you don’t have a gift code, you can still proceed to set up the frame by selecting the “I don’t have a gift code“ option. You can refer to the How To Pair Your Nixplay Frame article for more information.You can still redeem the gift content even after setting up the frame. 4. Enter the gift code. The gift code format is always 3 letters followed by 5 numbers. 5. Enter the email that was given to you as part of the gift code. 6. Once you successfully enter the information correctly, you will see a congratulations screen.You will need to wait while the gift content is being downloaded. The wait may vary depending on your internet connection and the gift content size. 7. You will be able to see the greeting message that your gifter has written for you!Once you dismiss your greeting messages, you’ll see all the photos and videos your gifter has added for you. You can re-access the greeting message by accessing the Gallery.And then navigating to the “Gift Message“

Question 5

Can I still redeem the gift content after I have set up my frame?

Accepted Answer

Can I still redeem the gift content after I have set up my frame?Content that has been set up as a gift can be redeemed only once. You can redeem it either through the frame or the mobile app. ​​​On the Frame: ​​​1. If your frame is already paired and you wish to redeem gift content set up by a gifter, navigate to the “Settings” page via the menu.2. Within the settings, you'll find a “Gift Code” option. This option is visible only if your frame supports redeeming content via a gift code and if the frame hasn't been redeemed before.3. Input the gift code; the format is always 3 letters followed by 5 numbers.4. Provide the email that was given to you as part of the gift code.

Question 6

How do I edit or delete the gift setup?

Accepted Answer

How do I edit or delete the gift setup?To edit or delete a gift setup, first, navigate to the Frames tab located at the bottom of your mobile app menu. Then, tap on the “Edit” button next to "Gift is Ready!" After the gift content has been redeemed by the recipient using the gift code, you will no longer have the option to delete the setup or edit certain information such as the recipient's name, email, or greeting message. However, you will still be able to continue adding photos and videos to the gift album. ​To delete a gift setup, tap on the "Edit" button and then tap the three dots located in the top right corner. Finally, confirm the deletion of the gift setup.

Question 7

Will the gift recipient know I am setting up a gift for them when I enter their email in the gift setup?

Accepted Answer

Will the gift recipient know I am setting up a gift for them when I enter their email in the gift setup?No, the person you are gifting the frame to will not receive any notifications regarding the setup of gift contents. The only way they will become aware of it is when you share the gift code and email with them for redeeming the gift content. ​You can share this information by accessing the Frame tab in the Nixplay Mobile app menu at the bottom. ​Please be aware that once the gift contents are redeemed, you will no longer have access to view the gift code details.

Question 8

How do I redeem gift content on my existing account?

Accepted Answer

How do I redeem gift content on my existing account?If you already have a Nixplay account and have received a gifted frame along with a gift code from your family or friends, here's how you can redeem the gift content on your existing account: ​After setting up the WiFi, when prompted to set up your frame, please select the “I don’t have a gift code” option.Once your frame is paired, navigate to the settings page. Within the settings, you will find a “Gift Code” option. This option is visible only if your frame supports redeeming content via a gift code and if the frame hasn't been redeemed before.​Input the gift code; the format always consists of 3 letters followed by 5 numbers.Provide the email that was given to you as part of the gift code. ​What if I've Already Redeemed the Gift Code? ​If you've already redeemed the gift code, it's important to note that when setting up the frame as a gift, our system automatically generates an account linked to the provided email address. If you wish to transfer the photos to your personal account, you have the option to share the Gift Album with your personal Nixplay Account.

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