Founder and CEO, Mark Palfreeman created Nixplay in 2007 as a way for families to stay connected, privately, wherever they may be. Being a dad of two, with family spread around the world, Mark saw a need, not only in his own family, but in others, too. Far-away grandparents who long for daily news of their grandkids. Newlyweds wanting to share their new lives with families far away. College kids who want the comfort of staying in touch with home.
Where we’re going
14 years and more than 2 million-and-half frames later, Nixplay has become the proven means of staying connected with family over distance. Privately. Securely. What’s kept us in business as the global number-one selling digital photo frame all these years? It’s because we haven’t finished yet. We're obsessive about design and functionality just like we are with security. We invest heavily in customer service. And work harder than anyone we know to deliver you a sharing experience that is simply the best.
Helping families stay connected over distance, privately and securely, is why we do what we do.
Privacy
Your data and your memories are private. Period. Your data is both encrypted and stored in your country.
Quality
Our goal is to deliver every single Nixplay Frame into your hands (or the hands of the loved ones you’re gifting it to) in perfect working order, as intended.
Service
Great customer service is the foundation upon which our company is built. Our service team are on hand to help.
A Better World
We’re a corporate partner of Trees for the Future, planting a tree for every Smart Photo Frame sold.
Family
Helping families stay connected over distance, privately and securely, is why we do what we do.
Privacy
Your data and your memories are private. Period. Your data is both encrypted and stored in your country.
Quality
Our goal is to deliver every single Nixplay Frame into your hands (or the hands of the loved ones you’re gifting it to) in perfect working order, as intended.
Service
Great customer service is the foundation upon which our company is built. Our service team are on hand to help.
A Better World
We’re a corporate partner of Trees for the Future, planting a tree for every Smart Photo Frame sold.
When and where will I see the multi-shipping option during my order journey?
When more than one (1) digital photo frame is added to cart, a checkbox will appear on the cart slider/cart page.
This option will allow you to order 2 or more frames and send them to different locations at the same time through the same checkout experience without having to enter different shipping addresses one by one.
The multi-shipping option is not showing up / greyed out. Why is that?
This can happen due to 3 reasons:
When only one (1) digital photo frame is added to cart.
When a print store product is added to cart. Please note print products are not supported for delivery through multi-shipping and need to be ordered separately.
When Nixplay Plus subscription is added to cart together with more than one (1) digital photo frame.
At this step, the multi-shipping option will show as “Not applicable - Learn More”. To avoid this:
Simply purchase the Nixplay Plus subscription separately first and activate your account.
Next login to your account directly at Nixplay store and enjoy 25% off the digital photo frames and you will notice the multi-shipping option is now available.
Why can’t I order both the Nixplay Plus subscription and use multi-shipping option at the same time?
This is because the multi-shipping option cannot recognize subscription-based products and therefore the Nixplay Plus subscription needs to be ordered separately.
We apologize for any inconvenience this may cause you. Rest assure, our engineers are working hard to find a solution and make this a 1 step journey. In the meantime, please follow the steps shared above to place your order while using the multi-shipping option.
